Over the past two years we have witnessed an incredible shift in the operating behaviours of the public service as we grappled with formulating necessary stop gap responses to CX challenges. Now we can take stock of the consequences for CX and reflect on ways to ensure that services meet customer expectations.

The CX Innovation Roadshow 2023 will delve into how government departments can prioritise frictionless CX while advancing digital transformation in Australia and New Zealand.

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Select the state you would like to attend from the options below. Free to attend for public sector employees.

Browse sessions by category

Workers Compensation Fundamentals

Workers compensation is one of the largest classes of insurance in Australia.

Our fundamental courses are for employers new to workers compensation or those wishing to improve their workers compensation knowledge.

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Return to Work (RTW)

A workplace injury can have a significant impact on both the worker and the employer. The return to work (RTW) process can trigger many questions and uncertainties for all parties involved.

Our courses will assist those responsible for the successful RTW of injured workers to remain at, or return to sustainable work after an injury in your workplace, and are certified medically fit to do so.

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Specialty Courses

Not all workers compensation claims are the same. Depending on the circumstances and the injuries sustained, there are different ways to achieve optimum outcomes.

Our specialty courses will help you to effectively manage a number of more complex workers compensation issues.

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Workplace Health and Safety/OHS

The active involvement of each individual in the workplace is essential for the success of any Workplace Health & Safety (WHS) management program.

Our WHS courses will help you better manage workplace risks and develop a 'safety culture' in your workplace.

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Mental Health & Wellbeing

Happier and healthier employees have been shown to be higher performing, more resilient and mindful.

Our mental health and wellbeing courses will assist you to gain the necessary skills and expertise to recognise, prevent and manage the mental health of your workers

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Masterclass Webinar Series

Our masterclass webinar series consists of a range of current and emerging business-focused topics to further enhance your skills and knowledge both personally and professionally.

Our masterclasses are one-off, special events, facilitated by subject matter experts. Anyone with a genuine interest in these subjects, regardless of their level of experience is welcome to register.

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