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Training Overview

Human Centred-Design: Research and Discovery to transform service delivery

With the recent embrace of striving for accessibility, usability and inclusion in their physical and digital products and services, the public sector is increasingly adopting a user-centred approach to product and service design. However, budgets and headcount continue to be tight. As a project manager and CX practitioner, now is the chance to optimise your time and resources, and Building Rich and Powerful Qualitative User Insights is where you can channel it!

This online workshop will allow you to explore insights into integrating tried and testing methods and principles that will help you understand your users, whilst uncovering ideas that will help you to better frame your problem to plan the rest of your journey.

Many of these techniques you’ll learn don’t involve massive set-up costs or tools, and can be easily implemented. Plus it will enable you to look at the challenges and plan your journey with the users and other key stakeholders in mind. You will leave this training with a greater and holistic understanding of User-Centred Research and Discovery techniques and frameworks that you can implement immediately.

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Select the state you would like to attend from the options below. Free to attend for public sector employees.

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Workers Compensation Fundamentals

Workers compensation is one of the largest classes of insurance in Australia.

Our fundamental courses are for employers new to workers compensation or those wishing to improve their workers compensation knowledge.

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Return to Work (RTW)

A workplace injury can have a significant impact on both the worker and the employer. The return to work (RTW) process can trigger many questions and uncertainties for all parties involved.

Our courses will assist those responsible for the successful RTW of injured workers to remain at, or return to sustainable work after an injury in your workplace, and are certified medically fit to do so.

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Specialty Courses

Not all workers compensation claims are the same. Depending on the circumstances and the injuries sustained, there are different ways to achieve optimum outcomes.

Our specialty courses will help you to effectively manage a number of more complex workers compensation issues.

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Workplace Health and Safety/OHS

The active involvement of each individual in the workplace is essential for the success of any Workplace Health & Safety (WHS) management program.

Our WHS courses will help you better manage workplace risks and develop a 'safety culture' in your workplace.

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Mental Health & Wellbeing

Happier and healthier employees have been shown to be higher performing, more resilient and mindful.

Our mental health and wellbeing courses will assist you to gain the necessary skills and expertise to recognise, prevent and manage the mental health of your workers

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Masterclass Webinar Series

Our masterclass webinar series consists of a range of current and emerging business-focused topics to further enhance your skills and knowledge both personally and professionally.

Our masterclasses are one-off, special events, facilitated by subject matter experts. Anyone with a genuine interest in these subjects, regardless of their level of experience is welcome to register.

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