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Process Transformation and Continuous Improvement: Sustaining Innovation in the Public Service

Join us at the APPIAN Series 2024, a groundbreaking conference spanning across NSW, VIC, and ACT. We’ll delve into government innovation and efficiency, where continuous improvement takes centre stage. Government leaders and workers will explore proven strategies for achieving operational excellence, ensuring faster time to value while mitigating risks and costs. Stay ahead in the dynamic landscape of emerging technologies like AI, understanding how to execute them safely and financially responsibly with aligned real outcomes and KPIs. 

More specifically, this forum will examine the realm of mixed autonomy & empathy in service delivery, witnessing how AI collaborates with case workers for enhanced effectiveness while preserving a human-centric approach. You’ll discover the secrets of maintaining momentum beyond initial projects, fostering continuous improvement, and leveraging technological innovation. You will learn from public sector leaders on delivering low-risk, mission outcomes with a focus on empathy-driven citizen and employee engagement. Explore the profound implications for the APS, citizen data, and the vast opportunities for process enhancement. Join us to shape the future of government excellence.

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Select the state you would like to attend from the options below. Free to attend for public sector employees.

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Workers Compensation Fundamentals

Workers compensation is one of the largest classes of insurance in Australia.

Our fundamental courses are for employers new to workers compensation or those wishing to improve their workers compensation knowledge.

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Return to Work (RTW)

A workplace injury can have a significant impact on both the worker and the employer. The return to work (RTW) process can trigger many questions and uncertainties for all parties involved.

Our courses will assist those responsible for the successful RTW of injured workers to remain at, or return to sustainable work after an injury in your workplace, and are certified medically fit to do so.

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Specialty Courses

Not all workers compensation claims are the same. Depending on the circumstances and the injuries sustained, there are different ways to achieve optimum outcomes.

Our specialty courses will help you to effectively manage a number of more complex workers compensation issues.

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Workplace Health and Safety/OHS

The active involvement of each individual in the workplace is essential for the success of any Workplace Health & Safety (WHS) management program.

Our WHS courses will help you better manage workplace risks and develop a 'safety culture' in your workplace.

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Mental Health & Wellbeing

Happier and healthier employees have been shown to be higher performing, more resilient and mindful.

Our mental health and wellbeing courses will assist you to gain the necessary skills and expertise to recognise, prevent and manage the mental health of your workers

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Masterclass Webinar Series

Our masterclass webinar series consists of a range of current and emerging business-focused topics to further enhance your skills and knowledge both personally and professionally.

Our masterclasses are one-off, special events, facilitated by subject matter experts. Anyone with a genuine interest in these subjects, regardless of their level of experience is welcome to register.

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